Skill required: Network Operations - Problem Management

Designation: Network Svcs Operation Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
Our team provides L1 and L1.5 support for an international IP services client. We manage customer issues through ServiceNow including ticket creation, triage, diagnosis and resolution. We provide regular customer updates and coordinate with L2 L3 teams, NOCs, field technicians and third party suppliers when required. Once resolved, we communicate the resolution and Reason for Outage to the customer.
Looking for a candidate who has expertise in Networking and has positive knowledge on fundamentals of Network




Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for
Robust TCP IP routing and switching fundamentals
Troubleshooting MPLS DIA Voice and Wireless services
NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis
Ticketing tools such as ServiceNow and Remedy
Structured RCA methodology

Roles and Responsibilities:
Perform L2 L3 troubleshooting for service incidents
Analyse alarms logs and performance metrics
Identify root cause across network configuration hardware and vendors
Restore services within SLA
Create RCA and preventive recommendations
Collaborate with OTA to fix design and configuration gaps
Support major incident management MIM

Qualification
Any Graduation

📌 Network & Svcs Operation Associate Navi Mumbai
🏢 Accenture
📍 Navi Mumbai