Oversee daily customer service operations and team performance
Train, mentor, and develop customer support representatives
Handle customer escalations and complex service issues
Develop and implement customer service policies and best practices
Monitor KPIs such as TAT, response time, resolution rate, and customer satisfactions cores Analyze customer feedback to identify service improvement opportunities
Collaborate with sales, marketing, and product teams to improve customer experience
Manage customer support tools and online data updates
Ensure compliance with company policies and industry regulations
Stay updated on customer service trends and technologies
Supervising and training customer service representatives
Developing and implementing customer service policies and procedures
Monitoring customer satisfaction and handling escalations
Analyzing customer feedback and improving support strategies




Collaborating with sales and product teams to enhance customer experience Requirements Proven experience as a Customer Service Manager or Support Lead
Robust knowledge or ability to learn and use CRM software
Excellent problem-solving and conflict resolution skills
Ability to lead, train and motivate a service team
Robust communication and interpersonal skills
Experience in analyzing customer data and implementing service improvements
Ability to handle high-pressure situations and escalations
Knowledge of customer service best practices and industry standards
Perks Health insurance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Relationship Manager/executive Hyderabad
🏢 Verifitech
📍 Hyderabad