Job title: L2 Business Continuity Service

Location: Pan India

Experience: 6+ yrs

Role & responsibilities:
Disaster Recovery & Compliance:
In-depth review of Disaster Recovery Plans (DRPs) and managing approvals in IRM.
Conducting DRP Q&A; sessions and participating in ad-hoc private alignment meetings to guide consumers through our DRP process.
Periodically and proactively engaging with BCM leads to obtain BCP updates, discover critical items, and update BCP plans in ServiceNow.
Incident Management & IRM Collaboration:
Escalating and following up on the resolution of incidents with the IRM Team.
Collaborating with the IRM team on tool releases, including UAT testing, incident management, and user story prioritization.




Serving as the primary point of contact for continuity events outside of Spains business hours.
Documentation, Knowledge Management & Tooling:
Creating and updating documentation in Confluence.
Managing the Service Owners Google Chat.
Maintaining the teams Google Site (updating FAQs, how-tos, roles, team members, etc.) and potentially assisting with a future migration from Google Sites to SharePoint (during the Microsoft migration).
Operations & Continuous Improvement:
Identifying and developing AI and automation prospects to optimize team processes.
Participating in daily team standups and regular progress reporting.

📌 Business Continuity Service Chennai
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📍 Chennai