Role & responsibilities

Telecalling & Lead Management
Inbound & Outbound Calls: Act as the first point of contact for student inquiries, managing both incoming calls and making outbound calls to prospects (warm/cold leads) to introduce educational offerings.
Following Up: Systematically follow up with leads through calls, WhatsApp, and emails to nurture them, addressing doubts and ensuring high conversion rates.
Lead Database Management: Use CRM software or Excel to meticulously log call details, update lead statuses, and track progress until admission confirmation.
Academic Counseling & Student Guidance
Course Counseling: Counsel students and parents on curriculum, career paths, fee structures, and eligibility criteria.
Admission Process & Documentation
Documentation Assistance: Guide students through the entire admission process, including form filling, document submission, and fee payment.
Fee Follow-ups: Coordinate with the finance team to ensure timely fee payments.
Administrative Tasks: Handle necessary paperwork and coordinate with faculty/academic teams to finalize enrollment

📌 Admission Officer Kolkata (India)
🏢 Swami Vivekananda Institute of Science and Technology (SVIST)
📍 India