Job Description

Customer Support Representative

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Location: On-site – Netaji Subhash Place (NSP), New Delhi

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Company: XTREMEX

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Employment Type: Full time

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About the Role

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We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience.

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Responsibilities

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Respond to customer queries via WhatsApp, Email, Instagram, and Phone.
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Handle order tracking, delivery updates, returns, exchanges, and refunds.
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Resolve customer complaints professionally and efficiently.
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Coordinate with logistics and warehouse teams to resolve order issues.
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Maintain accurate records of customer interactions.
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Escalate complex issues to the relevant team when required.
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Ensure high customer satisfaction and quick response times.
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Assist customers with product recommendations and sizing queries.
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Requirements

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Excellent written and spoken English and Hindi.
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Strong communication and problem-solving skills.
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Basic knowledge of Shopify and CRM tools (preferred).
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Comfortable using Excel/Google Sheets.
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Ability to multitask and work in a fast-paced setting.
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Prior customer support or e-commerce experience is preferred.
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Preferred Skills

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Experience handling WhatsApp Business, Instagram DMs, and email support.
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Familiarity with courier tracking and order management.
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Positive attitude with a customer-first mindset.
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What We Offer

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Market-competitive salary.
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Growth opportunities opportunities in a rapid-growing D2C fashion brand.
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Collaborative and energetic work workplace.
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📌 Customer Service Representative New Delhi
🏢 Xtremex
📍 New Delhi