Description
Handle customer chats in line with established processes and quality standards.
Deliver accurate and timely resolutions to customer queries.
Meet productivity, quality, attendance, and schedule adherence targets.
Manage multiple chat interactions simultaneously while maintaining service quality.
Utilize available systems and knowledge resources effectively.
Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues.
Adhere to all company policies, compliance, and information security requirements.
Contribute to process improvement initiatives and knowledge sharing.

Responsibilities
Minimum 6 months of service with the organization (or as per IJP eligibility criteria).
Consistent performance and attendance record.
Solid written English communication skills.
Basic computer proficiency and ability to navigate multiple applications.
Demonstrated customer service orientation and problem-solving ability.
Ability to work in a quick-paced, target-driven setting.
No active disciplinary actions or performance improvement plans.

Qualifications

Graduate 1 - 3 Years

📌 Executive Noida (India)
🏢 EXL
📍 India