Job Description

SafeGold is India’s largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

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We’ve been consistently recognised for our growth and impact:

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9 in 2023 ET Growth Champions (India)

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9 in 2024 FT High Growth Companies (Asia)

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Job Description

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Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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Assisting in KYC verifications checks for customers.
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Provide resolution on disputed transaction.
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Promptness in handling escalations/queries raised by customer.
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Provide excellent customer service at all times
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Maintain a friendly manner and calm, positive manner when handling complaints
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Skills Must have

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Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
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Stock management
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Banking background preferred
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Valuable to have

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Digital Marketing/Fraud Complaint handling
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Qualifications

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Graduate from any recognized university.
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Working Days

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5 Days a week (Includes Sat and Sunday)
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Shift timings vary between 7 am - 11 pm
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📌 Customer Support Associate Mumbai
🏢 Safegold
📍 Mumbai