Job Description

We're Hiring: Customer Support Executive | Bhanzu

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Location: Bangalore

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Work Mode: Work From Office (WFO)

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Shift: Day Shift (9 Hours shift)

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Working Days: 6 Days

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Joining: Immediate Joiners Preferred

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Role: Individual Contributor

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CTC - 4 LPA

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Excellent communication skillls

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Key Responsibilities:

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Act as the single point of contact for customers and represent Bhanzu support.

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Handle customer queries through calls, emails, and chats.

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Make proactive outbound calls and build solid customer relationships.

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Understand customer needs and provide suitable solutions.

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Coordinate with cross-functional teams to resolve customer issues.

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Follow up with customers to ensure timely resolution.

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Build and maintain long-term relationships with existing customers.

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Develop strong knowledge of Bhanzu's products and services.

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Requirements:

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Graduate in Management, Marketing, Communication, or a related field.

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Experience in Customer Service, Relationship Management, or a similar role.

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Positive knowledge of MS Office, CRM, and ticketing systems.

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Excellent communication and interpersonal skills.

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Solid problem-solving and conflict-resolution abilities.

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Ability to multitask and handle challenging customer situations with patience.

📌 Customer Support Specialist Bengaluru
🏢 Bhanzu
📍 Bengaluru