Role & responsibilities:
Act as the main point of contact for patients/families for non-clinical queries and concerns
Conduct patient rounding to proactively identify and resolve issues.
Handle patient complaints, grievances, and feedback with timely resolution
Coordinate with clinical and support departments to close service gaps.
Document interactions and complaints accurately for tracking and reporting.
Analyze feedback trends and present improvement recommendations to leadership.
📌 Patient Experience Executive Jaipur (India)
🏢 CK Birla Hospital (Rukmani Birla Hospital)
📍 India
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