Job Title: Customer Service / Sales Executive (Work From Office)

Location: Jaipur, Gurgaon

Employment Type: Full-Time

Process:(Blended Voice, Chat & Email)

About the Company

A global leader in customer experience management and digital business services, supporting the world’s leading brands through cutting-edge solutions, advanced technology, and high-quality customer support.

Role Overview

We are hiring Technical Support Sales Executives for our Process. The role involves handling customer interactions via voice, chat, and email channels, assisting with technical queries, and driving sales through consultative conversations.

Candidates will be responsible for delivering excellent customer experience while meeting key performance and sales targets. This is a work-from-office role based in Jaipur.

Key Responsibilities

Handle inbound and outbound customer interactions via calls, chat, and email

Understand customer concerns and provide accurate technical solutions

Drive sales through upselling and cross-selling during interactions

Deliver high customer satisfaction while achieving sales targets

Maintain proper documentation of customer interactions

Meet KPIs such as CSAT, Quality, Productivity, and Sales

Follow company policies,



quality standards, and compliance guidelines

Eligibility Criteria

Education: Graduation is mandatory

Experience:

Minimum 1+ year of experience in Customer Service/ Technical Support / Sales

International BPO experience preferred

Skills Required:

Excellent verbal and written communication skills in English

Robust customer handling and sales skills

Basic technical troubleshooting knowledge

Ability to work in a quick-paced environment

Work Schedule

Rotational shifts (24x7)

Rotational week-offs

5 days working

Compensation & Benefits (Monthly)

1.5 Year Experience: 42K package = CTC+ PLI+ Statutory Bonus

1.5 – 2 Years Experience: 44K package = CTC+ PLI+ Statutory Bonus

2+ Years Experience: 46K package= CTC+ PLI+ Statutory Bonus

Statutory Benefits: PF / ESIC / Mediclaim / Gratuity as per company policy

Cab Facility Available

Training & Career Growth

3 months of paid training

Certification round after training completion

Opportunity to apply for Internal Job Posting (IJP) after 9 months

No leaves permitted during the first 3 months of training

Need Immediate Joiners only

📌 Customer Support Representative Gurugram (India)
🏢 N.r. Manpower Solution
📍 India