We are looking for a Customer Support Executive to handle customer queries, complaints, and order-related concerns across multiple communication channels. The ideal candidate should have excellent English and Hindi communication skills, a customer-centric approach, and the ability to resolve issues efficiently while maintaining high service and SLA standards.

Key Responsibilities
Handle customer queries through phone, email, and chat.
Resolve customer complaints professionally within defined timelines.
Assist customers with order status, cancellations, refunds, returns, and product-related queries.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Escalate complex or unresolved issues to the relevant department.
Maintain accurate customer records and update CRM/ticketing systems.
Ensure all customer interactions meet defined quality and SLA standards.
Maintain knowledge of company products, policies, processes, and services.
Follow up with customers wherever required to ensure satisfactory resolution.
Handle multiple customer interactions while maintaining professionalism and accuracy.

Required Skills
Excellent verbal and written communication skills in English and Hindi.
Strong customer service and interpersonal skills.




Good problem-solving and decision-making abilities.
Basic computer knowledge.
Familiarity with CRM and customer support/ticketing tools.
Ability to multitask and work effectively under pressure.
Strong customer-centric approach and positive attitude.

Preferred Skills
6 months2 years of experience in Customer Support, BPO, E-commerce, or a similar role.
Experience with Shopify, CRM, or ticketing tools will be an added advantage.
Experience handling order management, returns, refunds, and customer complaints is preferred.

Educational Qualification
Graduate / Undergraduate candidates can apply, depending on the company's requirements.

Job Details
Position: Customer Support Executive
Experience: 0.6–2 Years
Location: Sector 20, Udyog Vihar Phase II, Gurugram
Work Mode: Work From Office
Working Days: 6 Days a Week
Saturday Off: 2 Saturdays Off per Month
Shift: Rotational shifts, including weekends/holidays if required

Perks
Market-competitive salary
Performance-based incentives
Career growth opportunities
Training and development programs
Friendly and cooperative work environment

Company: Streamline Beauty India
Brands: 3TENX & Ministry of Pedicure (MOP)

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