We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a robust background in quality analysis, with excellent communication and problem-solving skills.

Roles and Responsibility
Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify patterns and areas for improvement.
Develop reports and presentations to share findings with management.
Participate in continuous improvement initiatives to enhance process efficiency.

Job Requirements
Minimum 3 years of experience in a quality analyst role, preferably in a BPO/Call Centre setting.
Strong knowledge of quality control processes and procedures.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience with quality management tools and software is an asset.

📌 Quality Analyst International Malad
🏢 TP
📍 Malad