We are looking for a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a robust background in IT Enabled Services/BPO and CRM, with excellent leadership skills.

Roles and Responsibility
Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure smooth operations.

Job Requirements
Minimum 2 years of experience in a similar role, preferably in IT Enabled Services/BPO or CRM.
Robust knowledge of CRM systems and processes.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience in managing and motivating a team to achieve business goals.

📌 Team Leader Operations Malad
🏢 TP
📍 Malad