29 Aug
|
Silgate solution
|
Thane
29 Aug
Silgate solution
Thane
Handle customer queries through phone, email, chat, and other support channels.
Understand customer concerns and provide accurate and timely solutions.
Resolve complaints professionally while maintaining a positive customer experience.
Follow up with customers to ensure issues are successfully resolved.
Maintain accurate records of customer interactions, complaints, and resolutions.
Coordinate with internal teams to resolve customer-related issues.
Provide customers with transparent information about products, services, policies, and processes.
Escalate complex or unresolved issues to the appropriate team.
Meet defined customer service and response-time targets.
Collect customer feedback and share recurring issues with the relevant teams.
Maintain a skilled and customer-friendly approach at all times.
📌 Customer Support Executive Thane
🏢 Silgate solution
📍 Thane