29 Aug
|
Infro Technologies and Services
|
India
29 Aug
Infro Technologies and Services
India
Audit Interactions: Evaluate calls, chats, emails, or operational tasks against set quality parameters.
Track Metrics: Monitor performance scorecards, error trends, and compliance guidelines.
Analyze Data: Find root causes for workflow gaps and process deviations.
Report Findings: Prepare dashboards and quality reports for management review.
Lead Calibrations: Join alignment sessions with managers to keep scoring
Conduct Training: Lead onboarding, process updates, and refresher courses.
Gap Analysis: Use audit insights to spot individual and team training needs.
Content Creation: Build training manuals, standard operating procedures (SOPs), and learning modules.
📌 Quality Analyst/ Trainer Bengaluru (India)
🏢 Infro Technologies and Services
📍 India