Job description:

Job Overview

We are looking for dedicated and customer-focused Customer Support Executives to join our team. In this role, you will serve as the primary point of contact for customers using our food delivery platform, ensuring timely, accurate, and skilled support. This position is ideal for individuals seeking adaptable working hours while contributing to a high-quality customer experience.

Key Responsibilities
Handle customer inquiries via phone in a qualified and courteous manner
Assist customers with order tracking, cancellations, refunds, and other delivery-related issues
Address customer complaints effectively and escalate complex cases to the appropriate team when required
Ensure high levels of customer satisfaction through prompt and empathetic communication
Coordinate with operations and delivery teams to ensure timely resolution of customer concerns
Meet performance metrics including response time, resolution efficiency, and customer satisfaction scores




Provide feedback and insights to support continuous improvement of customer service processes

Required Qualifications & Skills
Minimum qualification: Diploma or equivalent (Bachelor’s degree preferred)
Prior experience in customer service is an advantage (experience in food delivery, e-commerce, or hospitality preferred)
Strong verbal and written communication skills
Effective problem-solving and decision-making abilities
Basic computer proficiency; familiarity with MS Office or Google Workspace

Pay: ₹8,000.00 - ₹15,000.00 per month

Ability to commute/relocate:
Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:
Customer support: 1 year (Preferred)

Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

📌 Customer Support Executive Onsite Calicut , Kerala Kozhikode
🏢 POTAFO PRIVATE
📍 Kozhikode