29 Aug
|
AM Infoweb
|
Sangli
Key Responsibilities- Lead, coach and mentor a team of Customer Support Executives.- Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.- Conduct huddles, feedback sessions and performance reviews.- Handle customer escalations and ensure timely resolution.- Prepare daily/weekly MIS reports.- Coordinate with QA, Training, HR and Operations.- Build a positive, high-performance team culture. Eligibility- Minimum 1 year of on-paper Team Leader experience (Mandatory).- International BPO / International Voice background.- Graduation is Mandatory.- Excellent communication and people management skills.- Immediate joiners preferred.
📌 Team Lead (Sangli)
🏢 AM Infoweb
📍 Sangli