Auditing calls and sharing feedback to improve customer experience. Provide Coaching & Feedback to improve agent performance Attending reviews to share weekly results and achievements. Understanding the training needs and coming up with appropriate action plans. Share daily, weekly and monthly reports with the stakeholders. Identify areas of opportunity and develop action plans. Perform additional duties as required and or requested. Desired Candidate Profile In depth understanding of softer aspects of call handling Ability to train and up-skill resources on delivering brilliant customer experience Presentation skills Good communication Customer Service Attitude Conflict resolution skills Basic understanding of Audit & Coaching process Feedback & Coaching skills Analytical bent of mind Valuable Knowledge of MS Office Interest in Role / Motivation factors Role: Operations - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate

📌 Voice & Accent Trainer (Bengaluru)
🏢 MSI services
📍 Bengaluru