Company Description Orchha Palace and Resorts offers a haven of luxury and sophistication, blending modern elegance with timeless charm. Guests experience impeccable service, refined accommodations, and thoughtfully curated amenities. The property is known for its exquisite dining options and carefully designed spaces that prioritize comfort and style. Team members contribute to creating memorable stays where every moment reflects high standards of hospitality and attention to detail.
Role Description The Front Office Sr. Associate is a full-time, on-site role based at Orchha Palace and Resorts in Orchha. This role is responsible for managing front desk operations, including welcoming guests, handling check-in and check-out procedures, and ensuring accurate reservation and billing processes. The associate responds to guest inquiries in person and over the phone, coordinates with other departments to meet guest needs, and maintains a professional and organized front office environment. Daily tasks also include managing guest records, addressing service issues promptly, and upholding the resort's standards of hospitality and guest satisfaction. The role requires a calm,



service-oriented presence and the ability to handle busy periods while maintaining high-quality service.
Qualifications

- Candidates should possess robust Customer Service and Receptionist Duties skills to handle guest interactions and front desk responsibilities effectively.
- Candidates should possess effective Phone Etiquette and Communication skills to manage calls, provide information, and coordinate with internal teams.
- Candidates should possess practical experience in Check-in and check-out procedures, including reservation handling and basic billing processes.
- Candidates should possess good organizational and time-management skills, with attention to detail and accuracy in documentation.
- Previous experience in hotel front office or hospitality operations, preferably in a supervisory or senior associate capacity.
- Proficiency with hotel management or reservation systems and basic computer applications (e.g., email, MS Office).
- Ability to work flexible shifts, including weekends and holidays, and remain composed in high-traffic situations.
- Minimum high school diploma or equivalent; additional hospitality or front office training is an advantage.

📌 Front Office Sr. Associate (India)
🏢 Orchha Palace and Resorts
📍 India