- E-Commerce – CRM operational experience with the ability to re-imagine recent ways to improve upon the client's promise.
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- Able to speak/communicate to customers via brand mediums like webchats, Whats App, and email & convert them to purchases.
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- Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, Linked In & so on.
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- Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.
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- Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
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- Responsible for improving the brand CSAT & NPS score.
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- Working with the team on getting the right information and closing the tickets accordingly.
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- Understanding of analytical and reporting skills.
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Skills:
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- 3-4 yrs of experience in Online Sales is Mandatory.
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- Should have experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.
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- Ideally should come from jewellery / Luxury brands.
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- Focuses on a quick turnaround time for maximum output.