Summary

As the Deployment Lead at MASS Tech, you will help grow and deliver our Business-in-a-Box offering for small and mid-sized businesses. You will support sales and marketing activities, lead customer discovery, build tailored proofs-of-concept (POCs), and manage full-scale implementations.

This is a client-facing role for a all-rounder who can translate business requirements into practical solutions, demonstrate measurable value, and guide customers from the initial conversation through deployment, training, and ongoing support.

Responsibilities

- Support sales and marketing activities for MASS Tech’s Business-in-a-Box offering.

- Lead customer discovery sessions to understand sales, marketing, finance, service, inventory, and operational requirements.

- Map customer requirements to the appropriate Zoho One applications and recommend practical solutions.

- Build customized product demonstrations, proofs-of-concept, and pilot solutions.

- Prepare solution proposals, implementation plans, effort estimates, and customer presentations.

- Configure, customize, and deploy Zoho applications based on customer business processes.

- Implement solutions across key applications such as Zoho CRM, Books, Desk, Campaigns, Projects, Inventory, Creator, Analytics, and Flow.

- Write Deluge scripts and configure workflows, approvals, reports, dashboards, and automation.

- Design and manage integrations between Zoho and third-party platforms using APIs and native integration tools.

- Manage customer expectations, project timelines, communications, and implementation deliverables.

- Conduct customer onboarding, training, walkthroughs, and go-live support.





- Troubleshoot issues and coordinate with internal developers and Zoho support teams when needed.

- Create implementation documentation, training materials, case studies, and marketing content.

- Identify opportunities for additional automation, optimization, and Zoho adoption after deployment.

Requirements

Requirements:

- 3+ years of experience implementing, administering, or supporting CRM, ERP, or business applications.

- Hands-on experience across the Zoho ecosystem; Zoho One experience is strongly preferred.

- Working knowledge of key Zoho applications, including CRM, Books, Desk, Campaigns, Creator, Analytics, and Flow.

- Experience with Deluge scripting, workflows, APIs, integrations, reports, and dashboards.

- Ability to translate business requirements into well-structured Zoho solutions.

- Experience leading customer discovery sessions, demonstrations, POCs, implementations, and training.

- Understanding of sales, marketing, customer service, finance, inventory, and order-management processes.

- Solid project-management, problem-solving, communication, and presentation skills.

- Comfortable explaining technical solutions to business owners and non-technical stakeholders.

- Self-directed, dependable, and able to manage multiple customer engagements.

- Willingness to support business development, content creation, and community engagement.

Benefits

What we offer

- Ownership of a transformative AI system redefining industrial interaction

- Opportunity to lead architecture and shape a flagship product at MASS Tech

- Remote-first work culture with flexible hours

- Profit-sharing plan

- Paid time off and holiday policy

- Professional development stipend

📌 Developer (Chennai)
🏢 Mass Tech
📍 Chennai