Job Type: Full time

Job Title: AI Performance Marketing & Account Lead - Hospital & HealthcareLocation:Madhapur, HyderabadExperience:3+ YearsEmployment Type:Full-Time | Work from OfficeRole OverviewMultiplier AI is looking for aPerformance Marketing & Account Managerto manage key client accounts, drive customer satisfaction, ensure high CSAT, handle stakeholders, lead teams, and deliver business outcomes. The ideal candidate should have strongAccount Management, Client Handling, Customer Success, Team Management, and Digital Marketingexperience.Key ResponsibilitiesAccount & Client ManagementOwn end-to-end management of assigned client accounts.Build and maintain strong relationships with clients and key stakeholders.Understand client requirements, business goals, KPIs, and expectations.Conduct regular client calls, reviews, presentations, and performance discussions.Handle client escalations and ensure timely resolution.Monitor account health, deliverables, timelines, and client satisfaction.Identify opportunities for account growth, retention, upselling, and cross-selling.CSAT & Customer SuccessOwn and improveCSAT and overall customer satisfaction .Regularly collect and analyze client feedback.Identify dissatisfaction and churn risks and implement corrective actions.Ensure timely communication, quality delivery, and strong customer experience.Drive client retention through proactive relationship management.Team ManagementManage, mentor, and guide the digital/performance marketing team.Allocate tasks and monitor productivity, quality,



and timelines.Review deliverables and ensure alignment with client expectations.Conduct team reviews and provide regular feedback.Coordinate with internal teams to ensure smooth execution.Performance Marketing OversightOversee digital marketing campaigns across Google Ads, Meta Ads, and other platforms.Review campaign performance, CPL, CPA, CTR, conversions, ROAS, and lead quality.Ensure campaigns meet agreed client KPIs and budgets.Review reports and provide actionable business recommendations.Reporting & Stakeholder ManagementPrepare and present weekly/monthly client performance reports.Track CSAT, account performance, revenue, retention, and deliverables.Coordinate with Sales, Digital Marketing, Design, Content, SEO, and Operations teams.Provide management updates on account health, risks, and opportunities.Required Skills3+ years of experience inAccount Management / Client Success / Customer Success / Digital Marketing .Strongclient handling and stakeholder managementexperience.Experience managing multiple client accounts.Strong understanding ofCSAT, customer retention, and escalation management .Team management and leadership skills.Excellent communication, presentation, negotiation, and problem-solving skills.Working knowledge of Google Ads, Meta Ads, GA4, and digital marketing metrics.Strong analytical and customer-first mindset.Key KPIsCSAT / Customer SatisfactionClient retention and account healthEscalation resolution and response timeAccount growth and revenueAchievement of client KPIsTimely delivery of commitmentsTeam productivity and qualityCampaign performance and ROIWhy Join Multiplier AI?Manage strategic client accounts with real business impact.Work with leading healthcare and Lifesciences organizations.Lead high-performing teams and digital initiatives.Grow your career inClient Success, Account Management, and Business Leadership .

📌 AI Performance Marketing & Account Lead - Hospital & Healthcare (Mumbai)
🏢 Multiplier AI
📍 Mumbai