Role Overview

We’re looking for a Client Account Manager who can own and grow key client relationships while ensuring seamless execution across projects. This role sits at the intersection of strategy, delivery, and relationship management, requiring both business acumen and operational excellence.

You’ll be the primary point of contact for high-value clients, responsible for driving satisfaction, retention, and revenue growth.

Key Responsibilities

Client Relationship ManagementOwn end-to-end relationships for key accountsAct as the primary strategic advisor and escalation pointBuild deep understanding of client goals, challenges, and industry contextDrive client satisfaction, retention, and long-term partnershipsAccount Growth & RevenueIdentify upsell and cross-sell opportunitiesLead quarterly business reviews (QBRs) and strategic planningManage account P&L; and ensure revenue targets are met/exceededProject & Delivery OversightsCollaborate with internal teams (strategy, creative, operations, product) to ensure high-quality deliveryEnsure timelines, scope,



and expectations are clearly defined and metProactively identify risks and resolve issues before escalationStrategic ThinkingTranslate client objectives into actionable strategiesContribute to campaign / project direction with a strong business lensBring proactive ideas to clients—not just execution updatesTeam LeadershipMentor junior account managers / client servicing executivesDrive best practices in client communication and deliveryImprove internal processes for efficiency and scalabilityRequirementsRelevant experience in client servicing / account management / consulting / agency rolesKnowledge into marketing terminologies andProven experience managing high-value clients and complex projectsStrong communication and stakeholder management skillsAbility to balance strategic thinking with execution detailExperience in Marketing Planning/ Campaign activations / Campaign Curation.Comfortable working in quick-paced, ambiguous environmentsWhat We’re Looking ForHigh ownership mindsetStructured thinker with strong problem-solving abilityCommercially sharp (understands revenue, margins, growth)Calm under pressure and great with difficult conversationsSomeone who can represent Leroc confidently at the leadership levelExperience working with startups or high-growth companiesExposure to cross-functional teams (product, growth, design)Prior experience managing teams

📌 Client Account Manager (Mumbai)
🏢 Leroc
📍 Mumbai