Job Type: Full-time

We are looking for a Customer Support Executive with excellent spoken and written English & Hindi skills to join our growing team. This role will primarily involve handling customer queries.If you're customer-focused, have strong communication skills, and enjoy solving problems, we'd love to hear from you!Key ResponsibilitiesHandle customer queries via chat in a professional and timely manner.Resolve customer concerns related to orders, exchanges, returns, refunds, and product information.Provide accurate and empathetic responses while ensuring a great customer experience.Escalate complex issues to the relevant team whenever necessary.Maintain detailed records of customer interactions.Handle voice calls as and when required.RequirementsExcellent coversational and spoken English.Compassionate tone,



can come up with rapid and prompt solutionsMinimum 2-3 years of experience in Customer Support/Customer Service.Experience in chat support is preferred.Good grammar skills and attention to detail.Ability to multitask and work in a fast-paced environment.Basic knowledge of Excel Sheet, Google Sheet, MS Office and CRM/customer support tools is an advantage.Graduate preferred.What We're Looking ForStrong communication and interpersonal skills.A positive, customer-first attitude.Ability to stay calm while handling customer concerns.Quick learner with good problem-solving skills.Job Type: Full-timeIf you have a passion for delivering exceptional customer service and excellent English communication skills, we'd love to have you on our team.

📌 Customer Support Executive (Mumbai)
🏢 Vastramay
📍 Mumbai