Remote: Hybrid

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You'll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.Key Responsibilities:● Lead client-facing programs end-to-end - from kickoff through delivery - ensuringoutcomes, timelines, and stakeholder expectations are consistently met.● Act as the primary program manager in client meetings, steering discussions towardclarity, alignment, and next steps.● Manage stakeholder communications across multiple levels (executive, business, andtechnical) with clear, concise, and proactive updates. Confidently represent Syntasa inclient presentations, reviews, and status updates● Partner cross-functionally with Account Management, Services/Engineering tocoordinate resources, define priorities, and proactively manage risks.● Develop and maintain detailed project plans, status reports,



and documentation andoversee project governance and program reporting. Maintain high-quality deliverydocumentation, reports, and decks that clearly communicate progress and results.● Contribute to continuous improvement by identifying process gaps, sharing bestpractices, and supporting the evolution of the PMO and delivery frameworks.Required qualifications:● Proven success in client-facing roles - facilitating meetings, managing expectations, andleading communications across international stakeholders.● Excellent facilitation, communication, and storytelling skills - able to make complexconcepts simple, visual, and actionable.● Demonstrated ownership and accountability for delivery success, with or without directreports.● Robust organizational and analytical skills, with attention to detail and follow-throughunder tight deadlines. Collaborative mindset and ability to build trusted relationshipsacross all levels of an organization.● Strong understanding and hands-on experience with project management frameworks(Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt themto real-world delivery.● 7–10 years of relevant project/program management experience, ideally in a consulting,SaaS, or data/AI technology environment.Bachelor's degree required; PMP, Prince2, or Agile certifications preferred.Experience working across U.S. or Europe-based clients preferred, especially in thePublic Sector market.Comfortable overlapping with U.S. Eastern Time and working remotely.Interest in learning technical concepts related to big data, AI/ML, and digital analytics.

📌 Customer Program Lead (Mumbai Suburban)
🏢 Syntasa
📍 Mumbai Suburban