Job Type: Full time

Remote: Remote

Location: Remote / Work From Home - Full-timeShift: 9:30 am to 6:30 pmAbout the Role:We are hiring a customer-focused and self-disciplined Telecalling Executive for a remote work role. You will be responsible for handling customer calls, resolving queries, and maintaining daily reports from your own location.Key Responsibilities:- Handle high volume inbound & outbound calls to resolve customer queries and ensure a smooth customer journey.- Make follow-up calls for open tickets, feedback, and service closure.- Explain our products/services and assist customers with basic guidance over the phone.- Identify potential sales / upsell opportunities during calls and pass leads to the sales team.- Maintain accurate call logs,



customer records and daily call status in Excel / Google Sheets & CRM.- Prepare and share daily / weekly / monthly calling and performance reports.- Escalate complex issues to the internal team when required.- Collect customer feedback and share insights to improve service.Must-Have Requirements:- Own Resources: Must have your own Laptop, Smartphone with Data, and / or stable speed Wi-Fi / Broadband- Quiet Workspace: Must have a quiet environment suitable for telecalling from home.- Technical Skills: Basic knowledge of MS Excel / Google Sheets, reporting, and CRM tools.- Communication: Excellent verbal communication in English & Hindi is a must. Clear speech, active listening and convincing ability are key.- Experience: 6 months - 3 years in telecalling / telemarketing / voice support.- Self-motivated, target-driven and able to work independently in a remote setup.- Any Graduate / Undergraduate can apply. Prior experience in media / advertising is a plus.- Age no barWhat we look for:Good communication is the #1 key for this role.

📌 Remote Tele Calling Executive - Customer Support (India)
🏢 Anantya Media
📍 India