Job Title: CRM & Online Sales Executive (Luxury Fashion) Location: Kolkata (In office)
About the Role
VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions.

This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across Whats

App and Instagram.

Key Responsibilities
Customer Query Management: Respond to all customer queries on Whats

App & Instagram promptly and professionally
Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking: Track and update all payments received via website and Whats

App
Returns & Alterations:



Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
Reporting: Share weekly reports on sales, conversions, returns, and customer interactions
Requirements
1–4 years experience in CRM, online sales, or customer handling
Strong communication skills (English & Hindi; Bengali is a plus)
Experience with Whats

App/Instagram customer handling
Organized, responsive, and sales-oriented mindset
What We’re Looking For
Someone who is fast, reliable, and customer-first
Comfortable handling multiple chats and follow-ups daily
A problem-solver who can coordinate across teams (sales, warehouse, logistics)
Interest in fashion / luxury / D2C brands is a plus
Work Location: In person

📌 CRM & Online Sales Executive (Luxury Fashion) (India)
🏢 Vaayu - A Clothing Brand
📍 India