Company Description olivetrotter.com Olive Trotter is a hospitality-focused organization dedicated to providing comfortable stays and memorable travel experiences. The company prioritizes attentive service, smooth guest interactions, and well-managed front office operations. Team members are encouraged to maintain high standards of professionalism and guest satisfaction. Olive Trotter offers opportunities to grow skills in customer service, reservations, and hotel operations within a supportive work environment.

Role Description The Front Office, Reservation & Guest Relations Executive at Olive Trotter is a full-time, on-site role based in Nangal. This role involves welcoming guests, handling check-in and check-out procedures, managing reception duties, and responding to inquiries in person, by phone, and via email. The executive will handle reservations, modify bookings, maintain accurate records, and coordinate with other departments to ensure smooth guest experiences. Daily tasks include addressing guest requests and concerns, promoting services or packages, processing payments, and maintaining a professional and organized front desk environment.



The role requires consistent adherence to company service standards and a proactive approach to guest satisfaction.

Qualifications

- Strong Guest Relations and Customer Service skills, with a focus on professionalism and empathy.
- Effective Communication abilities, including clear verbal and written communication with guests and colleagues.
- Experience with Receptionist Duties, such as managing check-in/check-out, phone calls, and front desk administration.
- Basic Sales skills, including the ability to promote hotel services, packages, and upgrades.
- Prior experience in front office or hospitality roles is preferred.
- Ability to handle multiple tasks, stay organized, and work in a fast-paced setting.
- Comfort using reservation systems, basic computer applications, and office equipment.
- High school diploma or equivalent; hospitality or tourism-related education is an advantage.
- Availability to work flexible hours, including weekends and holidays as required.

📌 Front office, Reservation Guest Relations Executive (Punjab)
🏢 Olive Trotter
📍 Punjab