Title - Technical Account Manager Classification - Full time
Job Department - Global Customer Success
Job Industry - Software - Data Governance

Job Flexibility - Work from Office

To act as a strategic partner and trusted advisor to enterprise customers, ensuring successful adoption and sustained value realization of the company’s solutions. The role bridges technical expertise with business acumen, driving exceptional customer experiences, fostering long-term client relationships, and ensuring seamless service delivery and support excellence to achieve customer retention, satisfaction, and growth .

Service Delivery Excellence: Oversee seamless onboarding, implementation, and ongoing support for customers, ensuring adherence to SLAs and operational excellence.
Team Leadership & Development: Lead, mentor, and develop a team of support engineers and support specialists, fostering a culture of collaboration, innovation, and continuous improvement.

Account Retention & Growth: Drive customer retention by proactively identifying and mitigating risks, fostering strong relationships,building DG roadmap, driving value and partnering with CSMs to unlock opportunities for upsell and cross-sell.

Streamline processes within customer engagements to reduce response and resolution times while maintaining a high standard of quality.
Provide CSMs with regular health checks, usage analytics,



and performance metrics to demonstrate value and ensure alignment with their business goals.

Collaboration & Teamwork: Partner with cross-functional teams (Sales, Customer Success, Product, and Support) to deliver a unified and high-value customer experience.

Consult customers on best practices tailored to their specific use cases and business goals.
Collaborate with the Product Management team by initiating threads for potential enhancements or feature development.
Forward-thinking approach to identifying opportunities for upselling, cross-selling, and proactive risk mitigation.
Relationship Management
Project Management
Skilled in managing onboarding, implementation, and ongoing service delivery projects.
Ability to interpret customer data, usage metrics, and performance analytics.
Adaptable to changing customer needs and shifting priorities.

Skilled at working cross-functionally with Sales, Customer Success, Product, and Support teams.

Emotional Intelligence
Ability to communicate technical solutions in business terms to non-technical stakeholders.
Commitment to staying updated on product advancements, customer needs, and industry best practices.

Willingness to seek and apply feedback for continuous personal and qualified growth.

📌 Technical Account Manager- Remote (Hyderabad)
🏢 OvalEdge
📍 Hyderabad