Job Description

Job Type: Full-Time

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Work Mode: Work from Office

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Working Days: Monday to Friday

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Shift: Night Shift (DO NOT APPLY IF YOU'RE NOT COMFORTABLE WORKING NIGHT SHIFTS)

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Location: Sector 5, Kolkata

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NO TRANSPORTATION PROVIDED

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This is not a traditional Call Center or BPO role . The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.

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Requirements

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- Fluent English communication skills - both written and spoken.

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- Excellent communication and interpersonal skills.

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- Strong attention to detail and the ability to identify even minor errors or inconsistencies.

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- Good analytical and problem-solving abilities.

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- Ability to multitask and manage priorities effectively.

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- Ability to learn new software, tools, and processes quickly.

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- Comfortable working night shifts .

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- Must be willing to work from our office . This is an office-based position and Work from Home/Work from home is not available .

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- Must be able to arrange own transportation , as transportation is not provided by the company .

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- Professional attitude, reliability, and a strong sense of responsibility.

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- Ability to work independently as well as collaborate effectively with the team.

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- Candidates with knowledge or experience in website designing, UI/UX, graphic design, or web technologies will have an advantage.

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- Basic knowledge of design tools, SaaS platforms, online software, HTML/CSS, or website interfaces will be considered an added advantage.

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- Previous experience in customer success, customer support, e-commerce, SaaS, website-related services, or a similar role will be an advantage.

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Key Responsibilities

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- Communicate with clients through various channels in a professional and helpful manner.

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- Understand client requirements and provide accurate and timely assistance.

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- Maintain a high level of attention to detail in every task.

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- Follow client-specific SOPs, guidelines, and workflows accurately.

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- Maintain accurate records and update relevant systems.

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- Identify potential issues and escalate them appropriately.

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- Take ownership of assigned tasks and ensure they are completed accurately and on time.

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- Maintain a high standard of customer satisfaction and service quality.

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📌 Customer Success Representative (Kolkata)
🏢 RFS Business Solutions
📍 Kolkata