Job Title: CRM & Online Sales Executive (Luxury Fashion)

Location: Kolkata (On-site)

About the Role

VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across Whats App and Instagram.

Key Responsibilities

- Customer Query Management:

Respond to all customer queries on Whats App & Instagram promptly and professionally

- Abandoned Cart Recovery:

Follow up with customers to recover abandoned carts and improve conversion rates

- Online Sales Conversion:

Engage with customers, recommend products, and close sales through personalized interaction

- COD Order Confirmation:

Call and confirm COD orders before dispatch to reduce RTO

- Payment Tracking:

Track and update all payments received via website and Whats App

- Returns & Alterations:





Coordinate return pickups and manage alteration requests efficiently

- RTS (Ready to Ship) Updates:

Ensure all prepared orders are marked Ready to Ship in the system

- Reporting:

Share weekly reports on sales, conversions, returns, and customer interactions

Requirements

- 1–4 years experience in CRM, online sales, or customer handling
- Strong communication skills (English & Hindi; Bengali is a plus)
- Experience with Whats App/Instagram customer handling
- Organized, responsive, and sales-oriented mindset

What We’re Looking For

- Someone who is rapid, reliable, and customer-first
- Comfortable handling multiple chats and follow-ups daily
- A problem-solver who can coordinate across teams (sales, warehouse, logistics)
- Interest in fashion / luxury / D2C brands is a plus

Work Location: In person

📌 CRM & Online Sales Executive (Luxury Fashion) (Noida)
🏢 Vaayu - A Clothing Brand
📍 Noida