Rons Enterprises is looking for a Customer Success Executive to own and grow relationships with our existing customer base of institutional laundries, hotels, and hospitals across India.

This is not a cold-calling or new-business hunting role. You will manage a fixed book of accounts we already work with, staying in regular touch, understanding what they need before they run out, helping them place orders smoothly, and making sure no customer ever falls through the cracks.

As we roll out new products and services from time to time, you will also help walk existing customers through getting comfortable with them.

In this role, you will own a dedicated list of existing customer accounts and be their first point of contact. You will call and follow up proactively rather than waiting for customers to reach out, track customer ordering patterns so you can reach out before they run out, and keep accurate, up-to-date records of every interaction in our CRM.

You will also help customers get set up and comfortable whenever we introduce a new product, tool, or way of working, and route anything outside your scope, such as technical or spare-parts requests, to the right internal team.





We are looking for someone who genuinely enjoys talking to people and makes others feel at ease on a call. You should be comfortable with a high volume of calls and repeat conversations, since this is a relationship role and not a one-time-close role.
Valuable spoken English and Hindi are required, with regional languages a plus. You should be disciplined about follow-up and documentation. We are looking at 0 to 3 years of experience, since we care less about a long resume and more about someone who wants to build a long-term career with us.

A background in B2B account management, hospitality supplies, or consumables distribution is a plus, though not required.

This is not a fit if you are chasing a fast-paced, new-deal-every-week sales hunting role, or if you are used to closing once and moving on to the next lead.

To apply: Send us a Whats App message at Whats App number 919400791900 with one line about a product or service you have supported or sold over a phone call before. No CV needed at this stage, just tell us in your own words.

📌 Customer Success Executive (Thiruvananthapuram)
🏢 Ronsenterprises
📍 Thiruvananthapuram