Tour & Travel Consultant – Amazing Kerala

Position: Tour & Travel Consultant
Company: Amazing Kerala
Industry: Travel & Tourism
Location: Kerala / India
Employment Type: Full-Time

Position Summary

Amazing Kerala is looking for an enthusiastic and customer-focused Tour & Travel Consultant to join our team. The ideal candidate will be responsible for understanding clients' travel requirements, designing customized tour packages, managing bookings and reservations, and ensuring a smooth and memorable travel experience.

The candidate should have strong destination knowledge, excellent communication skills, good sales ability, and a passion for travel and tourism.

Key Responsibilities

1. Client Consultation & Sales

- Understand customers' travel preferences, requirements, and budgets.
- Recommend suitable destinations, hotels, activities, and travel options.
- Handle customer enquiries through phone, WhatsApp, email, and other channels.
- Convert enquiries and leads into confirmed bookings.
- Maintain strong relationships with existing and prospective customers.

2. Tour Package Planning

- Create customized domestic and international tour packages.
- Prepare holiday packages covering flights, hotels, transfers, sightseeing, activities, and other services.
- Recommend suitable pre-designed packages based on customer requirements.
- Coordinate with hotels, airlines, transport providers, DMCs, and tour operators.

3. Booking & Reservation Management

- Handle hotel, flight, transportation, sightseeing, and activity bookings.
- Ensure all bookings are confirmed accurately and on time.
- Manage amendments, cancellations, refunds, and rescheduling when required.
- Maintain proper records of all reservations and customer information.

4. Itinerary Preparation

- Prepare detailed and professionally structured travel itineraries.
- Ensure itineraries include accommodation, transportation, sightseeing,



activities, and important travel information.
- Coordinate with suppliers to ensure services are delivered according to the agreed itinerary.

5. Customer Support

- Provide assistance to customers before, during, and after their trip.
- Handle customer concerns and resolve travel-related issues quickly.
- Coordinate with suppliers in case of delays, cancellations, hotel issues, or other emergencies.

6. Sales & Business Development

- Follow up with leads and convert enquiries into bookings.
- Achieve individual and team sales targets.
- Identify opportunities for upselling hotels, activities, transfers, insurance, and other travel services.
- Maintain awareness of seasonal offers and promotional packages.

7. Market & Destination Knowledge

- Stay updated on domestic and international destinations, travel regulations, visa requirements, and tourism trends.
- Research new destinations, hotels, attractions, and travel experiences.
- Support the marketing team with package ideas, offers, and travel-related content.

8. Documentation & Compliance

- Assist customers with visa requirements, travel insurance, and other travel documentation.
- Ensure bookings and customer documentation comply with applicable travel regulations.
- Maintain accurate records and transaction details.

Qualifications

- Degree, Diploma, or equivalent qualification in Travel & Tourism, Hospitality, Business, or a related field is preferred.
- Previous experience in a travel agency, tour operator, DMC,



or tourism company will be an advantage.
- Experience with travel reservation systems such as Amadeus, Galileo, Sabre, or similar platforms is preferred.
- Freshers with strong communication skills and a passion for travel may also be considered.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer service and sales skills.
- Good knowledge of Kerala, India, and international travel destinations.
- Strong organizational and multitasking abilities.
- Good negotiation and problem-solving skills.
- Proficiency in MS Office and travel-related software.
- Ability to work independently as well as part of a team.
- Malayalam and English proficiency is required; additional languages are an advantage.
- Ability to work under pressure and meet sales targets.

Key Competencies

- Customer-focused approach
- Sales-oriented mindset
- Destination knowledge
- Attention to detail
- Problem-solving ability
- Negotiation skills
- Time management
- Teamwork
- Passion for travel and tourism

Work Environment

- Full-time position.
- Primarily office-based, depending on company requirements.
- May require working extended hours, weekends, or holidays during peak travel seasons.
- The role may involve occasional travel for destination familiarization, business development, or tourism-related activities.

What We're Looking For

We are looking for someone who is passionate about travel, confident in dealing with customers, commercially minded, and capable of turning travel enquiries into well-planned and memorable experiences.

If you enjoy helping people discover new destinations and have the skills to create attractive travel packages while delivering excellent customer service, we would love to hear from you.

Job Type: Full time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Travel Agent- Tour and Travel Consultant (India)
🏢 Promdel
📍 India