Job Description - CRM Executive

Company: Ideacraft Eventures Pvt. Ltd.
Location: M3M Urbana Premium, Sector 67, Gurugram, Haryana
Employment Type: Full-Time
Department: Customer Relationship Management (CRM)
Experience: 1–3 Years

Position Overview

We are looking for a dynamic, customer-focused and detail-oriented CRM Executive to join our growing team. The ideal candidate will be responsible for managing client relationships, coordinating with internal departments, maintaining customer records, ensuring timely communication and delivering an outstanding customer experience throughout the project lifecycle.

Fresh graduates with excellent communication skills and candidates with up to 3 years of relevant experience are encouraged to apply.

Key Responsibilities

- Build and maintain strong relationships with existing and prospective clients.
- Act as the primary point of contact for customer communication and support.
- Coordinate with Sales, Operations, Production, Procurement, Finance and other internal teams to ensure seamless project execution.
- Maintain accurate customer information and interaction history in the CRM system.
- Conduct regular client follow-ups regarding quotations, project updates, documentation and service delivery.
- Resolve customer concerns by coordinating with relevant stakeholders and ensuring timely closure.
- Monitor customer satisfaction and identify opportunities to improve service quality.
- Generate daily, weekly and monthly CRM reports and maintain MIS records.
- Support the Sales team in lead management,



client coordination and follow-up activities.
- Ensure timely documentation of customer feedback, complaints and resolutions.
- Assist in customer retention initiatives and identify opportunities for repeat business.
- Maintain confidentiality of customer information and company data.

Required Qualifications

- Bachelor's Degree in Business Administration, Commerce, Marketing or any relevant discipline.
- MBA candidates are welcome to apply.
- Freshers with excellent communication skills are encouraged to apply.

Experience

- 0–3 years of experience in Customer Relationship Management, Customer Support, Client Servicing, Sales Coordination or similar roles.
- Freshers with strong communication and interpersonal skills are encouraged to apply.

Technical Skills

- Proficiency in Microsoft Office Suite (Excel, Word and PowerPoint).
- Strong working knowledge of Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, IF Functions, Filters, Sorting and basic data analysis.
- Hands-on experience with CRM software such as Zoho CRM, Salesforce, HubSpot, Freshsales or similar platforms will be preferred.
- Familiarity with Google Workspace (Google Sheets, Docs, Drive, Gmail and Calendar).




- Ability to prepare and maintain MIS Reports, customer databases and performance dashboards.
- Basic understanding of ERP systems such as Odoo, SAP or equivalent software will be an added advantage.
- Proficiency in Microsoft Outlook/Gmail for skilled email communication.
- Comfortable using collaboration tools such as Google Meet, Microsoft Teams and Zoom.
- Good typing speed with excellent data entry accuracy and documentation skills.

Core Competencies

- Excellent verbal and written communication skills.
- Strong customer relationship management and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Strong follow-up and coordination skills.
- High level of professionalism and customer-centric approach.
- Excellent organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Strong analytical thinking and attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Positive attitude, adaptability and willingness to learn.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT) Score.
- Customer Response & Resolution Time.
- Follow-up Effectiveness.
- CRM Data Accuracy.
- Customer Retention Rate.
- Timely Closure of Customer Queries.
- MIS Report Accuracy and Timeliness.
- Cross-functional Coordination Efficiency.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Client Relationship Executive (Delhi)
🏢 Ideacraft eVentures
📍 Delhi