Job Title: Clinic Coordinator

Company: The Cancer Vet Clinics

Location: Rajarajeshwari Nagar

Employment Type: Full-time

About The Cancer Vet

The Cancer Vet is India’s pioneering specialty veterinary oncology practice founded by US board-certified specialists. We deliver advanced cancer care for pets — including Radiation, Chemotherapy, and Surgery — supported by a deeply compassionate experience for pet parents during one of the most emotional journeys of their lives.

Role Summary

This role is the operational nerve-center of the clinic and the first emotional touchpoint for clients. You will own the end-to-end front-office operations and ensure a seamless, premium, and empathetic experience from first contact to follow-up care.

This position requires someone who can balance people empathy + operational discipline + financial ownership.

Key Responsibilities

1) Client Experience & Relationship Management

- Be the primary point of contact for pet parents across phone, WhatsApp, emails and in-clinic interactions.

- Deliver warm, professional, and empathetic service during emotionally sensitive situations.

- Provide proactive waiting-time updates and manage expectations during clinical delays.

- Own the front-of-house experience including reception, waiting lounge, and overall clinic ambience.

- Handle escalations and convert concerns into positive experiences.

2) Appointment Planning & Clinic Operations

- Manage appointment scheduling and daily patient flow for consultations, chemotherapy, diagnostics, and surgeries.

- Optimize utilization of consultation rooms, treatment areas, and OT slots.

- Coordinate with doctors and technicians to ensure reports, diagnostics, and case files are ready before appointments.

- Maintain daily operational readiness of the clinic.

3) Billing, Payments & Administrative Ownership





- Handle invoicing, billing, and payment collection (UPI, cards, cash).

- Maintain accurate financial records and perform daily cash and payment reconciliation.

- Generate estimates and guide clients through treatment plans and documentation.

- Maintain organized patient records and clinic documentation.

4) Patient Care Coordination & Follow-ups

- Conduct post-treatment and post-visit follow-up calls.

- Support clients in understanding treatment plans and next steps.

- Ensure continuity of care through reminders, re-booking, and case tracking.

Required Qualifications & Skills

Education

Bachelor’s degree preferred.

Experience

- 1–4 years in premium healthcare, hospitality, aviation, wellness, or luxury retail environments.

- Experience in a specialty medical or veterinary clinic is a strong advantage.

Technical Skills

- Strong computer proficiency (MS Office, Google Workspace, WhatsApp Business)

- Comfortable learning Practice Management/CRM software quickly

Core Competencies

- High emotional intelligence and calm under pressure

- Strong organization and multitasking ability

- Qualified communication and client handling skills

- Financial discipline and attention to detail

Languages

Fluent in English and Hindi. Local language proficiency is an advantage.

Why Join The Cancer Vet

- Work with India’s only dedicated veterinary oncology specialists

- Be part of a mission-driven and rapidly growing healthcare brand

- Make a real difference in the lives of pets and their families

- Learn healthcare operations in a premium specialty environment

Website: https://thecancer.vet/

YouTube: https://www.youtube.com/@thecancervetclinic

Instagram: https://www.linkedin.com/company/the-cancer-vet/

Facebook: https://www.facebook.com/thecancervet

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (India)
🏢 The Cancer Vet
📍 India