Required Skills:

- SAP CS
- SAP SD
- SAP PI/PO
- SAP Cross-Module Integration
- Timesheet & Cost Booking
- Fit-Gap Analysis
- UAT & Testing

Nice to Have:

- SAP Support & SLA

Education Post Graduate Experience 5 to 8 Years Skill Set Required 5 to 8 years of experience as SAP CS/SD Consultant (Customer Service) Key Responsibilities • Translate business requirements, process flows, and solution designs into well-documented functional specifications and system designs aligned with global business templates. • Lead and support business process analysis, requirement gathering, fit-gap analysis, solution design, testing, deployment, and post-go-live support activities. • Prepare functional specifications and collaborate with technical teams to deliver enhancements and integrations. • Execute and support Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation activities. • Provide application support while adhering to defined SLAs, change management processes, and project delivery standards. • Analyze incidents, identify root causes, recommend solutions, and ensure timely resolution of support tickets. • Coordinate with regional and local support teams, testing teams, and business users to ensure successful release and deployment validation. • Review, validate, and contribute to enhancement requests, defect resolutions, and continuous improvement initiatives. • Ensure all solutions comply with organizational standards, documentation requirements, and SDLC methodologies. • Provide functional recommendations and best practices to improve customer service processes and operational efficiency. ________________________________________ Technical Skills & Experience SAP CS Functional Experience • 5–8 years of hands-on experience in SAP Customer Service (CS)



with strong exposure to implementation, rollout, support, and enhancement projects. • Experience in at least one full-cycle SAP implementation or global rollout project. • Strong understanding of SAP Customer Service business processes, including: o Service Management o In-House Repair Management o Field Service Management o Service Contract Management o Warranty and Returns Processing SAP CS Configuration Expertise • Extensive hands-on experience in SAP CS configuration and customization. • Expertise in: o Service Notifications o Service Orders o Service Order Settlement o Service Execution Processes o Service Contracts o Resource-Related Billing (RRB) o Agile Item Processor (DIP) Profiles o Status Profiles o Catalog Profiles o Action Box Configuration Service & Repair Processes • Hands-on experience with: o Repair Processing o Returns Processing o Debit Memo Requests and Debit Memos o Advanced Shipment Processes o Service Billing and Settlement • Strong knowledge of Time & Material (T&M;) and Fixed-Price service processes. • Experience with maintenance plan scheduling and service lifecycle management. • Knowledge of service project execution and integration with external applications. Time Management & Billing • Experience with: o Customer Activity Sheet (CATS)



o Timesheet Entry and Confirmations o Cost Booking through Timesheets o Resource-Related Billing Processes o Service Cost Tracking and Revenue Recognition Integration & Interfaces • Experience integrating SAP CS with external systems through: o IDocs o Proxies o SAP PI/PO o Other middleware platforms • Strong knowledge of inbound and outbound interface monitoring and troubleshooting. • Experience in EDI and IDoc processing is preferred. Cross-Functional Integration Strong integration knowledge with: • SAP Sales & Distribution (SD) • SAP Financial Accounting & Controlling (FI/CO) • SAP Materials Management (MM) • SAP Project Systems (PS) ________________________________________ Behavioural Competencies • Strong analytical and problem-solving skills with the ability to convert complex technical concepts into business-friendly solutions. • Excellent communication and stakeholder management skills. • Ability to work effectively with global teams across multiple regions and time zones. • Customer-focused mindset with a strong commitment to service excellence and SLA adherence. • Proactive learner with the ability to quickly adapt to changing business requirements. • Strong collaboration and teamwork skills with experience working across diverse support and project teams. • Ability to challenge and validate business requirements to ensure high-quality solution delivery. • Commitment to following SDLC, change management, testing, and documentation standards. ________________________________________ Qualifications Education • Bachelor of Engineering (BE) / Bachelor of Technology (B.Tech) • Master of Computer Applications (MCA) • Bachelor’s degree in computer science, Information Technology, or a related discipline Experience • 5–8 years of relevant SAP Customer Service (CS) consulting experience.

📌 SAP CS Senior Consultant - S S (India)
🏢 Cigres Technologies
📍 India