Job Title:

Inside Sales –ServiceNow Training Programs

Company: HackNow : https://www.hacknow.in/

LinkedIn: https://www.linkedin.com/company/hacknow/

About Us

We are a fast-growing training and consulting organization specializing in solutions built on ServiceNow. Our mission is to bridge the gap between certification knowledge and real-world project exposure. We are expanding across India and international markets with a strong focus on career transformation and real-world skill development.

We provide:

- Instructor-led training across multiple ServiceNow modules (ITSM, CMDB, CSDM, HRSD, CSM, ITOM, GRC, UI Builder, Performance Analytics, etc.)
- Career-oriented programs designed for freshers and working professionals
- Real-time project support and implementation assistance
- Certification guidance and hands-on practical learning

Our training approach focuses on:

- Practical use cases
- Industry best practices
- Real-world scenarios
- Personalized career roadmap guidance

We work with a network of experienced ServiceNow professionals and technical consultants who support both training delivery and live project execution.

As we continue to expand, we are building a strong sales and consulting team to help us reach more learners and scale our training business globally.

Role Overview

We are looking for motivated candidates who have foundational knowledge of ServiceNow (CSA / CAD certification preferred) and are interested in building a long-term career in Technical Sales within the IT training and consulting industry.

This role is not just traditional sales — it is a consultative, full-cycle technical sales position where you will act as a bridge between aspiring ServiceNow professionals and our training solutions.

You will be responsible for managing the complete sales lifecycle, from understanding a candidate’s background to successfully closing enrolments.

This includes:

Pre-Sales Responsibilities (Technical Consultation)

- Understanding the candidate’s experience level (fresher / working professional / career switcher)
- Explaining relevant ServiceNow modules and certification pathways




- Recommending the right training program based on career goals
- Clarifying technical doubts related to platform features, use cases, and implementation
- Building trust by providing accurate and realistic career guidance

Sales Responsibilities (Revenue Generation & Closing)

- Presenting course pricing, offers, and payment plans
- Handling objections confidently (fees, job expectations, timing, comparison with competitors)
- Conducting structured follow-ups
- Converting qualified leads into paid enrolments
- Achieving monthly revenue and enrolment targets

This is a performance-driven role where your technical understanding combined with structured sales execution will directly contribute to business growth.

Key Responsibilities

Lead Handling & Qualification

- Connect with inbound leads generated through LinkedIn, WhatsApp, Telegram, referrals, and other digital platforms
- Initiate timely communication (calls, messages, emails) with prospective candidates
- Understand candidate background including education, work experience, certifications, and career objectives
- Identify whether the lead is a fresher, experienced professional, or career switcher
- Qualify leads based on seriousness, budget, and timeline
- Schedule follow-up calls or demo sessions where required

2. Technical Consultation (Pre-Sales)

- Provide detailed explanation of ServiceNow platform and relevant modules such as ITSM, CMDB, HRSD, CSM, ITOM, GRC, etc.
- Explain certification paths (CSA, CAD, CIS modules) and career roadmap
- Help candidates understand real-time project exposure and practical learning benefits
- Address technical queries confidently and accurately
- Recommend the most suitable training program based on candidate profile and career goals




- Build trust by offering realistic expectations about learning curve and job market

3. Sales Process & Closing

- Present course offerings, pricing structures, and available payment options clearly
- Communicate value proposition effectively (trainer expertise, project support, certification guidance)
- Handle objections related to fees, job assurance, comparison with competitors, and timing
- Maintain structured follow-up process to improve conversion rates
- Create urgency where appropriate (batch start dates, limited seats, offers)
- Close enrolments and ensure timely payment completion
- Achieve monthly enrolment and revenue targets

4. CRM, Tracking & Reporting

- Maintain accurate and updated lead tracking sheet (Google Sheet / CRM tool)
- Record call notes, follow-up dates, and lead status updates
- Submit daily/weekly performance reports
- Track conversion ratios and improve follow-up strategy
- Ensure skilled communication standards in all interactions

Eligibility Criteria

- CSA / CAD certified preferred
- Basic understanding of ServiceNow modules
- Good communication skills (English + Hindi preferred)
- Strong interest in sales and business growth
- Self-motivated and target-driven

Freshers with ServiceNow knowledge can apply.

Growth Opportunity

- Learn real-world sales skills
- Exposure to EdTech & IT consulting business
- Opportunity to grow into Sales Manager / Business Development role
- Performance-based income growth

Compensation Structure

- Fixed + Performance Incentives OR
- Performance-Based Commission Model
- Attractive incentives for exceeding targets

KPI / Performance Metrics Section

Performance Expectations

- Minimum 10–20 Inbound /outbound calls per day
- Minimum 3–5 qualified consultations per day
- Monthly enrolment target (to be discussed during interview)
- Expected conversion ratio of qualified leads

Work Mode

Remote / Hybrid

Job Type: Full-time

Pay: ₹15,000.00 - ₹50,000.00 per month

Perks:

- Flexible schedule
- Paid time off
- Work from home

Work Location: In person

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