JOB DESCRIPTION

Position: Executive – Client Experience

Department: Client Relations / Servicing
Location: Kolkata
Company: Papillon

Role Overview

The Executive – Client Experience will be responsible for managing client communications, ensuring smooth coordination for events, maintaining service quality, and delivering an exceptional customer experience at every touchpoint. The role demands strong interpersonal skills, attention to detail, and the ability to work seamlessly with internal teams to ensure flawless event execution.

Key Responsibilities

· Client Relationship & Communication

· Act as the primary point of contact for assigned clients.

· Maintain timely and professional communication via phone, email, and WhatsApp.

· Understand client requirements, expectations, and preferences thoroughly.

· Provide regular updates to clients on event progress, timelines, and deliverables.

· Handle client queries, escalate concerns, and ensure timely resolution.

· Event Coordination & Execution Support

· Coordinate with internal teams (production, creative, operations, hospitality) to ensure client needs are met.

· Assist in preparing event briefs, checklists, and run-sheets.

· Be present during key events if required to support client experience and ensure smooth execution.

· Liaise with vendors and partners to ensure deliverables are aligned with client expectations.

· Documentation & Reporting

· Maintain client records, event files, and communication logs.

· Prepare client update reports, status trackers, and post-event summaries.

· Support billing and documentation coordination related to client deliverables.





· Brand Experience & Service Excellence

· Uphold Papillon’s commitment to outstanding hospitality and professional conduct.

· Identify ways to enhance the client journey and overall event experience.

· Maintain a service-first attitude and represent the brand with integrity and empathy.

Skills & Competencies Required

· Excellent verbal & written communication skills

· Strong interpersonal and relationship-building skills

· Ability to handle multiple clients & tasks simultaneously

· Good understanding of event workflows & on-ground coordination

· Problem-solving attitude with prompt responsiveness

· Proficiency in MS Office (Excel, Word, PowerPoint)

· Pleasant, confident, and client-friendly personality

Qualification & Experience

· Minimum 1–2 years of experience in Client Servicing / Customer Relations / Event Coordination

· Graduation in any discipline (Hospitality, Mass Communication preferred but not mandatory)

· Experience in the events, hospitality, travel, or service industry will be an added advantage

Salary Range

· ₹10,000 – ₹15,000 per month (based on experience & communication skills)

Work Hours & Environment

· 6-day working schedule

· Must be open to occasional travel or late hours during event days

· Fast-paced, dynamic, and collaborative event team environment

Job Types: Full time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance

Language:

- English (Required)

Location:

- Beleghata H.O, Kolkata, West Bengal (Preferred)

Willingness to travel:

- 75% (Preferred)

Work Location: In person

📌 Executive - Client Experience (India)
🏢 Papillon
📍 India