We are looking for a Customer Support Executive - Back Office who will be responsible for handling customer inquiries, resolving issues, and providing accurate information through inbound and outbound calls, emails, or chats while ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Resolve customer complaints, queries, and concerns in a timely manner
- Provide correct information regarding products, services, and policies
- Maintain accurate records of customer interactions in CRM systems
- Follow communication scripts and standard operating procedures (SOPs)
- Escalate complex issues to the concerned department or supervisor
- Meet daily/weekly/monthly performance targets and quality standards
- Ensure high customer satisfaction and service quality at all times
- Coordinate with internal teams for issue resolution and follow-ups
Job Types: Full time, Permanent
Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Representative- Back Office (India)
🏢 City Lift India
📍 India
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