- Maintain daily, weekly, and monthly patients’ footfall, consult, registration, file, and ET data with proper remarks.
- Responsible to increase visitors/footfall for center to achieve monthly files and ET target.
- Achieve visitors to conversion ratio as per group target/standard.
- Counsel and convert ONLY consult/registered patient to file.
- Resolving patients’ complaints and ensuring patient satisfaction.
- Collaborate with marketing team in planning and implementing marketing activities.
- Coordinate with various departments which includes HR, Marketing, MRD/ Reception, MIS, Maintenance, OT etc.
- Optimizing patients' satisfaction by reducing waiting time, ensuring cleanliness and staff courtesy.
- Keep a check on PCPNDT appointments and ensuring patients visit timely.
- Ensuring proper flow of file movement from reception till exit of patient.
- Comforts patients by anticipating patients' anxieties, answering patients' questions; maintaining the reception area.
- Ensuring availability of treatment information by filing and retrieving patient records.
- Helping patients in distress by responding to emergencies.
- Protecting patients' rights by maintaining confidentiality of personal and financial information.
- Maintaining operations by following policies and procedures, reporting needed changes.
- Contributing to team effort by accomplishing related results as needed.
- Maintaining and securing all written and electronic medical records within a medical records department.
- Ensuring information contained in the record is complete, accurate and only available to authorized personnel.
- Completing medical record by reviewing information, notifying record deficiencies, tracking outstanding records etc.
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- SKILLS & KNOWLEDGE
AUTHORITY:
EXPERIENCE
1-3 Years
QUALIFICATION
MBS in Hospital Management/ MHA
IT PROFICIENCY
MS Office
Job Type: Full time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Dadar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)