JOB DESCRIPTION RECEPTIONIST

Department: Front Office / Patient Services
Designation: Receptionist
Location: Paldi, Ahmedabad
Experience: 2+ Years Employment Type: Full-Time
Reporting To: Front Office Manager / Patient Experience Manager

1. Job Purpose

To manage the hospital reception and front-office operations efficiently while providing a professional, courteous, and patient-friendly experience to patients, attendants, visitors, and other stakeholders.

2. Key Responsibilities

- Welcome and professionally assist patients, attendants, visitors, and doctors at the hospital reception.
- Handle patient registration, appointment scheduling, and front-desk enquiries.
- Verify and accurately record patient demographic and contact information.
- Guide patients and attendants to the appropriate department, doctor, diagnostic area, billing counter, or other hospital services.
- Manage incoming and outgoing telephone calls and transfer calls to the appropriate department.
- Coordinate with doctors, nursing staff, billing, diagnostic, and other departments for smooth patient flow.
- Provide accurate information regarding hospital services, timings, appointments, and procedures.
- Maintain proper records, registers, and front-office documentation.
- Assist patients with appointment confirmations, rescheduling, and cancellations.
- Coordinate with concerned departments regarding patient queries and service requirements.
- Maintain confidentiality of patient information and hospital records.
- Handle patient and attendant queries politely and escalate complaints or concerns to the concerned authority when required.
- Ensure the reception area remains organized, professional, clean, and patient-friendly.
- Follow hospital policies, SOPs, NABH standards, and patient safety requirements.
- Support smooth patient movement and minimize unnecessary waiting time.




- Maintain professional communication and positive coordination with all hospital departments.
- Perform other front-office and administrative duties assigned by the reporting manager.

3. Qualification

- Graduate in any discipline; relevant qualification in Hospital Administration / Healthcare Management will be an advantage.
- Good working knowledge of MS Office and basic computer applications.
- Good communication skills in English, Hindi, and Gujarati will be preferred.

4. Experience Requirement

- Minimum 2+ years of relevant working experience as a Receptionist in a hospital/healthcare setting.
- Candidates with experience in hospital front-office operations, patient registration, appointment management, and patient coordination will be preferred.

5. Candidate Preference

- Minimum 2+ years of hospital receptionist experience is mandatory.
- Pleasant personality with a patient-friendly and professional approach.
- Good verbal and written communication skills.
- Strong interpersonal and coordination skills.
- Ability to handle patients and attendants calmly and professionally.
- Positive telephone etiquette and front-office management skills.
- Ability to work effectively in shifts when required.

6. Key Competencies

- Patient & Visitor Handling
- Front Office Management
- Appointment & Registration Management
- Telephone Etiquette
- Communication Skills
- Patient Coordination
- Complaint Handling
- Documentation & Record Keeping
- Computer Skills
- Teamwork & Coordination
- Professional Conduct
- Time Management

7. Performance Expectations

The Receptionist is expected to maintain a professional and welcoming reception environment, ensure smooth patient registration and coordination, provide accurate information, minimize patient waiting time, and maintain high standards of patient service in accordance with hospital policies and NABH requirements.

Location: Paldi, Ahmedabad
Experience Required: 2+ Years in Hospital Reception

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

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