Job Summary:

We are looking for a motivated Salesforce professional to join our team as an L2 Support Engineer / Salesforce Administrator. The role involves handling Salesforce (Sales and Service Cloud) support tickets, performing core admin activities, resolving defects, and ensuring smooth platform functionality for end users.

Key Responsibilities:

- Provide L2 Salesforce Helpdesk support for Sales Cloud and Service Cloud users.
- Manage Salesforce administrative tasks such as creating and maintaining objects, fields, tables, workflows, and reports.
- Perform defect resolution — understand, analyse, debug, reproduce, and assign issues to appropriate teams.
- Handle Salesforce navigation and configuration for end-user support and troubleshooting.
- Utilize SOQL/SQL for data analysis, validation, and debugging. Collaborate with development and business teams to ensure efficient system performance and issue resolution.
- Maintain documentation for recurring issues and system processes.

Required Skills & Qualifications:

- 5+ years of hands-on experience in Salesforce support or administration.
- Strong understanding of Salesforce application core and navigation.
- Experience with Sales Cloud and/or Service Cloud environments.




- Good knowledge of SOQL/SQL queries.
- Ability to analyse and troubleshoot technical issues effectively.
- Salesforce Administrator certification (preferred, not mandatory).Key Attributes: Solid problem-solving and analytical skills.
- Excellent communication and coordination abilities.
- Detail-oriented with a proactive approach to system improvement

Please share your updated CV on [email protected]

Pay: Up to ₹1,200,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- How many years of hands-on experience do you have as a Salesforce Administrator?
- Which Salesforce Clouds have you worked on?

(Sales Cloud, Service Cloud, Experience Cloud, etc.)

- Do you have hands-on experience working with SOQL in Salesforce?
- Have you worked with Salesforce security settings such as OWD, Role Hierarchy, Sharing Rules, and Manual Sharing?
- Have you worked with Flows? If yes, what type of Flows have you created?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

Work Location: In person

📌 Salesforce Administrator (India)
🏢 Hansa Cequity
📍 India