Job Description
Job Title: Senior Front Desk & Guest Relations Executive
nLocation: Kalali, Vadodara, Gujarat 390012
nShift Timing: 12:00 PM – 10:00 PM (General/Extended Corporate Shift)
n

nA Senior Front Desk Executive in our Vadodara BPO facility manages high-volume visitor traffic, coordinates executive hospitality, and ensures professional communication between global clients, vendors, and internal operations teams.
n

nKey Responsibilities:
nGreet high-profile international clients, corporate guests, and vendors with an exceptional qualified attitude.
nManage high-volume, multi-line switchboards to route domestic and international calls accurately.
nOversee strict workplace security protocols by managing visitor logs, NDAs, and biometric or RFID access badges.
nCoordinate local transport, hotel bookings, and travel itinerary details for visiting global leadership teams.
nSupervise the reception area, ensuring it remains clean, quiet, and reflective of a premium corporate image.
nHandle incoming and outgoing international couriers, logistics,



and confidential documentation.
nManage conference room bookings, video-conferencing setups, and hospitality arrangements for critical client meetings.
nMentor reception staff and coordinate seamless operations across the 12 PM to 10 PM shift.
n

nJob Requirements & Skills:
nEducation: Bachelor’s degree in hospitality, communications, business administration, or a related field.
nExperience: 3 to 7 years in front desk operations, specifically within a BPO, ITES, or large corporate setting.
nCommunication: Flawless verbal and written English communication skills; proficiency in Hindi and Gujarati is highly preferred for local vendor coordination.
nTech Skills: Advanced proficiency in Microsoft Office, visitor management software, and automated systems.
nSoft Skills: Outstanding multitasking, crisis management, emotional intelligence, and a polished corporate appearance.

📌 Senior Front Desk (Mandvi)
🏢 Office Beacon ASPL
📍 Mandvi