Role Summary
We are seeking an experienced and strategic Head of Finance & Accounting (F&A;) Practice to lead and expand our global F&A; services. This senior leadership role is responsible for end-to-end service delivery, client relationship management, P&L; ownership, people development, and digital
transformation across the F&A; portfolio. The ideal candidate will have deep domain expertise in
Procure to Pay (P2P), Accounts Payable (AP), Accounts Receivable (AR), Record to Report (R2R) and
Order to Cash (O2C) processes, with a solid focus on performance, profitability, and innovation.

Key Responsibilities:
Service Delivery & Operations
- Lead and ensure flawless delivery of F&A; services across clients, meeting all contractual SLAs
- and KPIs.
- Oversee and drive excellence in key processes:

a. Procure to Pay (P2P) – requisitioning, procurement, vendor onboarding, invoice
handling, payments
b. Accounts Payable (AP) – invoice processing, exception handling, vendor management
c. Accounts Receivable (AR) – billing, collections, dispute resolution, cash application
d.



Record to Report (R2R) – journal entries, reconciliations, month-end close, financial reporting.
e. Order to Cash (O2C) – order entry, credit checks, invoicing, collections, dispute resolution
- Leverage shared services and global delivery centers to drive efficiency and scalability.
- Drive automation and digitization to enhance process throughput, accuracy, and turnaround
- times.

Client Relationship & Growth
• Act as the strategic partner and advisor to clients, ensuring high satisfaction and trust.
• Own and improve the Net Promoter Score (NPS) across the F&A; client base.
• Partner with business development, pre-sales, and solutioning teams to support pursuits and grow accounts through upselling and cross-selling.

P&L; and Business Management
• Full ownership of P&L; for the F&A; practice, ensuring revenue growth, cost control, and margin improvement.
• Identify levers for operational cost optimization

📌 AVP F&A Operations (India)
🏢 Digitide
📍 India