- Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client.
- Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements.
- Interface with all applicable stakeholders on the project.
- Assign individual responsibilities to project team members, identify appropriate resources needed and develop a schedule to ensure timely completion of a project.
- Be a single point of contact for TNS customers, Senior PMs and Sales during the service implementation for the client(s).
- Conduct implementation and project kick off meetings with the customer and internal teams.
- Ensure adherence to process standards.
- Maintain appropriate documentation and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status.
- Responsible for issue resolution or escalation in a timely manner.
- Perform various tasks related to the delivery of products and services to clients.
- Drive 3rd party vendors and internal teams to completion of service delivery deliverables in a timely manner.
- Define requirements for standard and custom reporting needs.
- Perform other job-related functions as required/assigned by management.
- Strong organizational, verbal and written communication skills.
- Self-motivated and ability to exercise independent judgment.
- 1-3 years work experience in Project Management within the IT or Finance/Banking or Financial Services Industry





Qualifications

- Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Visio
- Ability to establish and maintain effective working relationships with others and be a team player
- Ability to provide project leadership, coordination, guidance and drive issue resolution
- Quick thinking and able to work in a fast-paced and agile environment
- Ability to respond to frequent pressure to meet deadlines
- Ability to respond to frequent demands of multiple customers (internal and external)
- Able to deliver succinct and fact-based communications, both verbally and in writing
- Able to successfully interface and establish rapport with clients (internal and external)
- Able to use formal project management skills in planning, tracking, and reporting on project progress
- Ability to manage multiple projects at the same time
- Knowledge of telecom carrier processes, products, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage
- Must be available to work in India Time (1PM to 10PM with 1 hour break), Monday through Friday, with the flexibility to work outside of these hours where required.

Optional Desired Qualifications:

- Project Management Professional Certification or Equivalent Certification
- ITIL Foundations Certification

Education and Certifications:

- Bachelor s degree and experience in direct customer service or account management

Skills: Project Coordination, project documentation

Experience: 1.00-3.00 Years

📌 Project Coordinator (Mumbai)
🏢 Transaction Network Services
📍 Mumbai