- Manage and optimize customer experience through effective use of CRM platforms like Zendesk, Freshworks, and Sprinklr
- Analyze complex data to generate actionable insights and improve customer satisfaction
- Design and implement process flows using modern program management tools for multiple client engagements
- Build strong client relationships through excellent communication and personalized support
Role Responsibilities
- Serve as a consultant in customer experience management, driving innovative solutions for client challenges
- Independently manage multiple client engagements, ensuring timely delivery and quality outcomes
- Collaborate with internal teams to enhance social media management and customer interaction strategies
- Adapt to rapid-paced environments while maintaining flexibility and high standards of service delivery
Skills: customer experience management , Analytical Skills, Crm, Program Management, Social Media