At Porter, we’re on a mission to move a billion dreams by building the most trusted, productive, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia. We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. With a sharp focus on user obsession, ownership, and collaboration, we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy. As a Product Operations Associate,
you will be the first point of contact for resolving technical issues related to Porter’s products. Technical Troubleshooting: Diagnose and resolve issues by examining transactional data and system logs. Explain technical concepts in plain language, avoiding jargon, while ensuring empathy and patience. Collaboration: Work closely with Business, Engineering and Product teams to address defects. Technical Skills: Working knowledge of SQL, Postman, and JIRA is highly preferred. Minimum 1 year of experience in Product Ops, QA or Analytics domains. Prior experience working with Mobile Apps and Web products