About the Role Gatipay Technologies is looking for a Manager – Customer Success to own and manage the customer journey across the company's lending and financing ecosystem. This role sits at the intersection of customer engagement, business development and financial services. The ideal candidate will be responsible for identifying the right customer opportunities, understanding financing requirements, guiding customers through the onboarding process, coordinating with internal and external stakeholders, and building long-term customer relationships. The role will play a critical part in converting qualified opportunities into successful mandates while ensuring a seamless customer experience throughout the lending journey.



Own customer coordination for the timely collection and validation of information and documentation required for credit assessment and onboarding. Work closely with the Credit Underwriting team and partner lenders, including banks and NBFCs, to facilitate productive credit evaluation and disbursement. Proactively identify and resolve bottlenecks in the customer journey to improve onboarding efficiency and customer experience. Build strong, long-term customer relationships and identify opportunities for cross-selling, upselling, repeat lending and additional financing solutions. Required Experience ~4+ years of experience in Customer Success, Customer Onboarding, Sales,

📌 Csm Manager (Gurugram)
🏢 Gatipay
📍 Gurugram