Company Description Dream Square Resort is a nature-focused destination located in Mawna, Gazipur, about 50 km from Hazrat Shahjalal International Airport in Dhaka. Set across 100 acres of landscaped gardens, serene plantations, and tranquil woods, the resort offers guests a peaceful escape with panoramic views and a harmonious blend of comfort and nature. It combines the warmth of Eastern hospitality with Western standards, providing elegant, stylish accommodations and immersive outdoor experiences. Dream Square Resort welcomes both leisure travelers and nature enthusiasts seeking tranquility, as well as guests looking for adventure in a lush, green environment. The resort also serves as a versatile venue for corporate meetings, conferences, and events, supported by professional service and modern facilities.
Role Description The Guest Service Associate is a full-time, on-site role based at Dream Square Resort in Peddemul. This role is responsible for welcoming guests, assisting with check-in and check-out procedures, and ensuring a smooth and pleasant experience throughout their stay. Daily tasks include handling inquiries in person and over the phone, managing reservations, coordinating with housekeeping and other departments, and resolving guest issues promptly and professionally. The Guest Service Associate also provides information about resort facilities,



local attractions, and activities, while maintaining accurate records and following standard operating procedures. The role requires a strong focus on hospitality, attention to detail, and consistent delivery of courteous, effective service in line with the resort's standards.
Qualifications

- Strong Guest Services and Guest Service skills, with a focus on creating positive, memorable experiences.
- Proven Customer Service experience, including handling inquiries, feedback, and complaints with professionalism.
- Experience with Reservations management, including booking, modifications, and coordination with front office systems.
- Effective Communication skills, both verbal and written, to interact clearly and courteously with guests and team members.
- Ability to work flexible hours, including weekends and holidays, as required by resort operations.
- Basic computer literacy and familiarity with hotel or resort management software is an advantage.
- Strong problem-solving abilities, attention to detail, and a calm, approachable demeanor under pressure.
- Previous experience in hospitality, front office, or a guest-facing role is preferred; a diploma or degree in Hospitality Management or a related field is an added benefit.

📌 Guest Service Associate (Secunderabad)
🏢 dream square resort
📍 Secunderabad