- Design, develop, and implement ITSM solutions using ServiceNow
- Collaborate with clients to translate business requirements into technical solutions
- Develop workflows, business rules, and integrations for ITOM processes
- Conduct assessments to identify system gaps and recommend improvements
- Provide training and support to end-users on implemented solutions
Role Responsibilities
- Design and implement ServiceNow ITSM solutions
- Apply ITIL framework in enterprise environments
- Manage CMDB, Discovery, GRC, and ITOM solutions
- Assist with business process improvement and system optimization